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Privacy Notice
Last updated: 04/27/2024

At Riffbot.ai, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, store, and use your data. By using our website or services, you consent to the collection, storage, and use of your personal data in accordance with this policy.

What information do we collect?

Users (Educators and Trainers):

When you sign up for Riffbot.ai, we collect your email address, first name, surname, payment details, and invoicing details. We use this information to provide you with access to our platform, to communicate with you about your account and for billing purposes. We also collect basic cookies for the basic functionality of the web app and anonymized Google Analytics for tracking.

Students and other participants:

When engaging in conversation with a Reflection Bot created by a user, the starting date and time is recorded along with a country of origin derived from the IP. Furthermore, the whole interaction, messages from both the participant and the Reflection Bot, are collected. Moreover, if the option is enabled by a user (educator or trainer), participants completing a reflection are prompted to enter a name and email at the start of the interaction and/or an email at the end of it, which are also collected. No login is required for this type of interaction.

How do we use your information?

The Riff team has access to users personal information solely for the purpose of providing our services to you. We do not share any user data with third parties or used for training of Large Language Models (LLM). The data is retained for as long as the user has an active profile with the service. Users can also delete Reflection Bots and the associated data anytime from their dashboard.

We also use anonymized Google Analytics to help us understand how our website is being used and to improve our services.

The Riff team has no access to personal information regarding participants who engage in reflections via the bots customized by the users (educators or trainers). Only the user who created a specific Reflection Bot has access to the personal information of participants they invited to participate in completing reflections.

How do we store your information?

We store your personal information on servers that are encrypted, meet the highest industry standards and are backed up daily. We take reasonable steps to protect your data from unauthorized access, disclosure, alteration, or destruction. These safeguards include physical, technical, and administrative measures to ensure data security.

What happens if Riffbot.ai shuts down or is acquired by another company?

If Riffbot.ai shuts down, all data is deleted.

If Riffbot.ai is acquired by another company, users are informed and then the data ownership is passed over to the new owner.

How can you contact us about privacy concerns?

If you have any privacy-related concerns or questions, please contact our privacy team at [email protected]. We will respond to your query as soon as possible.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on our website. You should check this page regularly to stay up to date with any changes.